Rent the Runway is a fashion rental service that allows customers to rent designer dresses, clothing, and accessories for a limited period of time. The company was founded in 2009 by Jennifer Hyman and Jennifer Fleiss and is headquartered in New York City.
Rent the Runway offers a variety of rental options, including one-time rentals and subscription-based plans. Customers can browse the company’s selection of designer clothing and accessories online, choose their desired items, and have them delivered to their doorstep. After wearing the items, customers simply return them using a pre-paid shipping label provided by Rent the Runway.
The company has been successful in part due to its focus on sustainability, reducing waste and promoting reuse. By allowing customers to rent clothes instead of buying them, Rent the Runway helps reduce the environmental impact of fast fashion.
In addition to its rental service, Rent the Runway also operates physical stores in select cities across the United States, where customers can try on clothing and accessories in person. The company has been recognized as one of the most innovative companies in the fashion industry and has won numerous awards for its business model and sustainability efforts.
Overview
Rent the Runway is a fashion rental service that allows customers to rent designer clothing and accessories for a limited period of time. The company was founded in 2009 by Jennifer Hyman and Jennifer Fleiss and is headquartered in New York City.
Rent the Runway’s platform allows customers to browse a large selection of designer clothing, dresses, and accessories online, choose their desired items, and have them delivered to their doorstep. After wearing the items, customers simply return them using a pre-paid shipping label provided by Rent the Runway.
The company offers a variety of rental options, including one-time rentals and subscription-based plans, which give customers access to a set number of rentals per month. Customers can also choose from different rental periods, ranging from four to eight days.
In addition to its online platform, Rent the Runway also operates physical stores in select cities across the United States, where customers can try on clothing and accessories in person. The company has been recognized for its innovative business model and sustainability efforts, as renting clothes helps reduce the environmental impact of fast fashion.
Rent the Runway has received numerous awards and accolades for its success in the fashion industry, including being named one of Fast Company’s Most Innovative Companies and one of CNBC’s Disruptor 50.
Product
Rent the Runway offers a wide range of designer clothing, dresses, and accessories for rent. The company’s selection includes items from over 700 designer brands, including popular names such as Diane von Furstenberg, Kate Spade, and Vera Wang.
Customers can browse Rent the Runway’s selection of clothing and accessories online or in-person at one of the company’s physical stores. The company offers a variety of rental options, including one-time rentals and subscription-based plans. Customers can also choose from different rental periods, ranging from four to eight days.
Rent the Runway’s inventory includes everything from cocktail dresses to formal gowns, as well as a selection of everyday clothing such as tops, pants, and skirts. The company also offers a range of accessories, including jewelry, handbags, and sunglasses.
One of the benefits of Rent the Runway’s rental service is that customers can try out different styles and designer brands without committing to purchasing them. The company also offers a Fit Guarantee, which ensures that the rental items will fit properly or the customer will receive a replacement item for free.
Overall, Rent the Runway’s product offerings are focused on providing customers with access to designer clothing and accessories at an affordable price, while also promoting sustainability through the reuse of clothing.
1.Hunter Bell
Product Details
Yellow floral poplin (97% Cotton, 3% Spandex). A-line. Short sleeves. Square neck. Back zipper closure. 34.5″ from shoulder to hemline. Imported.
2.Rio Tiles Mini Dress
Multicolored printed poplin (100% Cotton). Hourglass. Short sleeves. Crew neck. 31.5″ from shoulder to hemline. Imported.
Bright floral tiles and a sly back cutout give vibrancy to this eye-catching mini dress by FARM Rio.
3.Green Floral Shirred Dress
Green floral poplin (97% Cotton, 3% Spandex). Hourglass. Short sleeves. Mock neck. Back zipper closure. 54″ from shoulder to hemline. Imported.
We love the realistic look of the florals on this maxi dress by Adam Lippes Collective to shake up your monotone work look.
Price
Rent the Runway’s prices vary depending on the item being rented and the rental period selected. The company offers a range of rental options, including one-time rentals and subscription-based plans.
For one-time rentals, prices typically range from $30 to $300 or more, depending on the designer and style of the item. Rental periods can range from four to eight days, with longer rental periods generally costing more.
Rent the Runway’s subscription-based plans, called RTR Update and RTR Unlimited, offer customers the ability to rent a certain number of items per month for a flat fee. RTR Update allows customers to rent up to four items per month for a monthly fee of $89, while RTR Unlimited allows customers to rent an unlimited number of items per month for a monthly fee of $135.
In addition to rental fees, Rent the Runway also charges a shipping fee for each rental order, which ranges from $9.95 to $15.95 depending on the shipping speed selected. The company also offers a “damage waiver” fee of $5 per order, which protects customers from accidental damage to rental items.
Overall, Rent the Runway’s prices are competitive with other designer clothing rental services and offer customers a more affordable way to access designer fashion.
Promotions & Discounts
Rent the Runway occasionally offers promotions and discounts to its customers. These promotions may include discounts on rental fees, free shipping, or other special offers.
One of the most common promotions offered by Rent the Runway is a discount on the customer’s first rental order. Customers can typically receive a discount of $25 or more off their first rental order by using a special promo code at checkout.
Rent the Runway also offers discounts and special offers to its subscription-based plan customers. For example, RTR Unlimited members may receive discounts on additional rentals beyond their monthly allowance, or exclusive access to certain designer collections or items.
Customers can also sign up for Rent the Runway’s email newsletter to receive updates on new arrivals, promotions, and special offers. The company occasionally offers flash sales or limited-time discounts on select items or rental periods.
Overall, while Rent the Runway’s prices are already competitive for designer fashion rentals, the company does occasionally offer promotions and discounts to make its services even more accessible to customers.
Shipping & Returns
Rent the Runway offers shipping and returns for its rental items, with the goal of providing a seamless and convenient experience for customers.
When a customer rents an item from Rent the Runway, the company provides a pre-paid shipping label for the return shipment. The customer simply needs to package the item in its original packaging, affix the label, and drop it off at a FedEx location or designated dropbox.
For delivery, Rent the Runway typically uses FedEx as its carrier, with shipping times ranging from one to three business days, depending on the shipping speed selected at checkout. The company also offers same-day delivery in select cities for an additional fee.
Rent the Runway also provides a “Fit Guarantee” for its rental items, which means that if an item doesn’t fit properly, the company will send a replacement item in the same style and size for free. If a customer is not satisfied with an item for any reason, they can contact Rent the Runway’s customer service team to arrange for a return and refund.
The company’s return policy allows customers to return rental items up to one day after the end of their rental period, with the exception of special occasion items, which must be returned by the end of the rental period. Late fees may apply for items returned after the rental period has ended.
Overall, Rent the Runway’s shipping and returns policies are designed to make the rental process as easy and convenient as possible for customers, with pre-paid shipping labels and a Fit Guarantee to ensure customer satisfaction.
Shipping & Returns
Rent the Runway offers shipping and returns for its rental items, with the goal of providing a seamless and convenient experience for customers.
When a customer rents an item from Rent the Runway, the company provides a pre-paid shipping label for the return shipment. The customer simply needs to package the item in its original packaging, affix the label, and drop it off at a FedEx location or designated dropbox.
For delivery, Rent the Runway typically uses FedEx as its carrier, with shipping times ranging from one to three business days, depending on the shipping speed selected at checkout. The company also offers same-day delivery in select cities for an additional fee.
Rent the Runway also provides a “Fit Guarantee” for its rental items, which means that if an item doesn’t fit properly, the company will send a replacement item in the same style and size for free. If a customer is not satisfied with an item for any reason, they can contact Rent the Runway’s customer service team to arrange for a return and refund.
The company’s return policy allows customers to return rental items up to one day after the end of their rental period, with the exception of special occasion items, which must be returned by the end of the rental period. Late fees may apply for items returned after the rental period has ended.
Overall, Rent the Runway’s shipping and returns policies are designed to make the rental process as easy and convenient as possible for customers, with pre-paid shipping labels and a Fit Guarantee to ensure customer satisfaction.
Is Renttherunway Legit?
Yes, Rent the Runway is a legitimate and well-established company that has been in business since 2009. The company has received numerous awards and accolades for its innovative business model and sustainability efforts, and it has a strong reputation in the fashion industry.
Rent the Runway has also been featured in a variety of mainstream media outlets, including Forbes, The Wall Street Journal, and The New York Times. The company has a large and loyal customer base, and its services have been used by millions of people around the world.
In addition, Rent the Runway has put significant effort into ensuring the security and privacy of its customers. The company uses industry-standard encryption to protect customer data, and it has strict privacy policies in place to safeguard personal information.
Overall, Rent the Runway is a legitimate and reputable company that provides a valuable service to customers who want to access designer clothing and accessories at an affordable price.
Is Renttherunway Safe?
Yes, Rent the Runway is a safe company to use for renting designer clothing and accessories. The company takes the security and privacy of its customers very seriously and has implemented several measures to ensure their safety.
Firstly, Rent the Runway uses industry-standard encryption to protect customer data during transmission. This means that any personal or payment information provided by customers is encrypted and cannot be intercepted by unauthorized parties.
Secondly, Rent the Runway has strict privacy policies in place to safeguard customer information. The company only collects information that is necessary to provide its services, and it does not sell or share customer data with third parties without their consent.
Additionally, Rent the Runway has a robust quality control process in place to ensure that all rental items are thoroughly cleaned and inspected before being sent out to customers. This helps to prevent the spread of germs and bacteria, and ensures that customers receive items that are in good condition.
Overall, Rent the Runway is a safe and reputable company that has implemented several measures to ensure the security and privacy of its customers.
How to Rent Rent the Runway
Renting from Rent the Runway is a straightforward process that can be completed in a few easy steps:
- Browse the selection: Visit Rent the Runway’s website and browse their inventory of designer clothing and accessories. You can filter your search by item type, size, color, and other criteria.
- Select your rental: Choose the item you want to rent and select the rental period that works best for you. The rental period options typically range from four to eight days.
- Checkout: Add the item to your cart and proceed to checkout. At this point, you will need to provide your shipping and billing information, as well as select your preferred shipping speed.
- Receive your rental: Once your order is confirmed, Rent the Runway will ship the rental item to your designated shipping address. You can track the status of your shipment on the Rent the Runway website.
- Return your rental: After you have worn the item, simply pack it up in the original packaging and use the pre-paid shipping label provided by Rent the Runway to return it. Drop it off at a FedEx location or designated dropbox.
It’s important to note that Rent the Runway offers a Fit Guarantee for its rental items, which means that if the item doesn’t fit properly, the company will send a replacement item in the same style and size for free. Additionally, Rent the Runway charges a damage waiver fee of $5 per order, which protects customers from accidental damage to rental items.
Customer Support
- Email: Customers can send an email to Rent the Runway’s customer support team at [email protected]. This is a good option for non-urgent inquiries or questions.
- Phone: Customers can call Rent the Runway’s customer support team at 1-800-509-0842. The phone lines are open 24/7, and this is a good option for more urgent inquiries or questions.
- Live Chat: Customers can also access live chat support through the Rent the Runway website. This is a convenient option for customers who prefer to communicate through text.
- In-person: Customers can visit one of Rent the Runway’s physical store locations to speak with a customer support representative in person. This is a good option for customers who need help with sizing or styling.
Rent the Runway’s customer support team is known for being responsive and helpful, and the company has received positive reviews for its customer service. The company also has an extensive FAQ section on its website, which covers a range of common questions and issues.
Pros & Cons
Pros:
- Access to designer clothing and accessories at an affordable price.
- Wide selection of items to choose from, including everyday wear and special occasion items.
- Sustainability-focused business model that promotes the reuse of clothing.
- Fit Guarantee ensures that rental items fit properly or are replaced for free.
- Convenient shipping and returns process, with pre-paid shipping labels provided for returns.
Subscription-based plans offer customers a more cost-effective way to rent clothing and accessories on a regular basis.
Excellent customer service and support, with several options for getting in touch with the company.
Cons:
- Prices for one-time rentals can be relatively high, particularly for more expensive items.
- Availability of specific items may vary depending on location and inventory.
- Late fees may apply for items returned after the rental period has ended.
- Some customers may find the subscription-based plans limiting if they don’t want to rent a certain number of items per month.
There is always the risk that the item rented may not fit or look as expected, though the Fit Guarantee helps to mitigate this risk.
Conclusion
Rent the Runway is a popular and reputable fashion rental service that provides customers with access to designer clothing and accessories at an affordable price. The company’s business model is focused on sustainability and the reuse of clothing, which makes it an attractive option for customers who want to reduce their environmental impact.
Rent the Runway offers a wide selection of rental items, including both everyday wear and special occasion items. The company’s subscription-based plans offer a more cost-effective way to rent clothing and accessories on a regular basis, while the Fit Guarantee ensures that rental items fit properly or are replaced for free.
The company’s shipping and returns process is convenient and easy to use, with pre-paid shipping labels provided for returns. Additionally, Rent the Runway’s customer service and support is excellent, with several options for getting in touch with the company.
Overall, Rent the Runway is a solid option for customers who want to rent designer clothing and accessories and save money in the process. While there are some potential downsides to using the service, such as relatively high prices for one-time rentals and late fees for items returned after the rental period has ended, the benefits of using Rent the Runway make it a worthwhile choice for many customers.
FAQ
How does Rent the Runway work?
Rent the Runway is a clothing and accessories rental service. Customers can browse the company’s inventory of designer items, select the items they want to rent, and choose a rental period. The items are shipped to the customer, who can wear them and then return them using a pre-paid shipping label provided by Rent the Runway.
What types of items can I rent from Rent the Runway?
Rent the Runway offers a wide selection of clothing and accessories for rent, including dresses, tops, pants, skirts, jackets, handbags, and jewelry. The company’s inventory includes items from over 700 designer brands.
How long can I rent an item for?
Rent the Runway offers rental periods ranging from four to eight days, depending on the item and the customer’s preferences.
What is the Fit Guarantee?
The Fit Guarantee is a policy offered by Rent the Runway that ensures that rental items fit properly. If an item doesn’t fit properly, the company will send a replacement item in the same style and size for free.
How much does it cost to rent from Rent the Runway?
Rental prices vary depending on the item being rented and the rental period selected. Prices typically range from $30 to $300 or more for one-time rentals, and subscription-based plans start at $89 per month.
What is the return policy?
Rent the Runway’s return policy allows customers to return rental items up to one day after the end of their rental period, with the exception of special occasion items, which must be returned by the end of the rental period. Late fees may apply for items returned after the rental period has ended.
Can I purchase items from Rent the Runway?
Rent the Runway does offer a selection of items for purchase, typically gently-used or returned items that are no longer available for rental. Customers can purchase these items at a discounted price compared to the original retail price.
Is Rent the Runway a sustainable company?
Yes, Rent the Runway has a sustainability-focused business model that promotes the reuse of clothing and accessories. The company’s rental service reduces the environmental impact of the fashion industry by extending the life of clothing items and reducing the amount of waste generated by fast fashion.
